Key Getaway Black Friday Sale Is Live
Key Getaway Black Friday Sale Is Live
Please reach us at admin@keygetaway.com if you cannot find an answer to your question.
Yes — Key Getaway offers the convenience of monthly installment payments once your initial deposit has been made. This flexible option is available exclusively for clients booking a full vacation package, allowing you to plan your dream getaway with ease and confidence.
Cancellation policies vary depending on the type of booking and the travel supplier’s specific terms and conditions. In addition to any supplier-imposed penalties, Key Getaway LLC charges a $100 USD cancellation fee, which must be paid prior to processing the cancellation.
This fee helps cover the time, administrative work, and professional care invested in managing your reservation. Ensuring all cancellations are handled accurately, efficiently, and with the same attention to detail as your original booking. Paying this fee ensures your cancellation is properly processed and that you receive any eligible refund from the travel supplier in a timely manner.
Not at this time.
Yes, absolutely! You can use Disney Gift Cards toward your Disney vacation package or Disney Cruise Line vacation. However, we recommend keeping your Disney Gift Cards for at least one month after your final travel date or sailing, in case a refund needs to be issued. Refunds are always processed back to the original form of payment, so holding onto those cards ensures a smooth and timely refund process.
The $39.99 Concierge Planning Fee reflects the time, expertise, and personalized attention that go into designing your vacation experience. This one-time fee covers our custom itinerary creation, exclusive price-shopping services, and the professional guidance of your dedicated Key Getaway travel advisor.
It is applied once per trip and allows us to provide the seamless, detail-oriented, and concierge-level service that defines the Key Getaway experience.
At this time, Key Getaway is only able to book travel for U.S. residents. However, international clients are welcome to schedule a consultation with one of our travel advisors to discuss trip ideas, ask questions, and receive expert travel guidance and concierge-level advice.
Yes, we sure do! Key Getaway has access to a wide range of promotions and special offers.
Including military, annual passholder, resident, seasonal, and other exclusive discounts offered by our trusted travel partners. We always ensure you’re getting the best available rate at the time of booking.
In most cases, Key Getaway charges a $50 USD Rebooking Fee, which must be paid prior to processing any changes or new travel dates.
This fee covers the additional time, coordination, and supplier management required to secure your updated arrangements with the same level of precision and care you expect from our concierge service.
In most cases, you’ll receive a response within just a few hours often much sooner. However, as a boutique travel agency, response times may vary slightly during weekends, holidays, or peak travel periods.
While our website is available 24/7 for inquiries, we proudly offer personalized, human-to-human service. For that reason, we reserve a 24-hour response window to ensure every request receives the thoughtful attention it deserves.
As an internet-based luxury travel concierge service, Key Getaway operates with affiliates located across the United States. To ensure efficiency and truly personalized service, we handle most requests online or through direct communication with your assigned travel advisor — allowing you to work with them one-on-one without navigating call queues or receptionists.
If you prefer to speak by phone, you may contact our corporate office at (407) 219-4716. Our team will collect your details and ensure a travel advisor follows up with you directly.
Please note that this is not a direct line to individual advisors. You will still need to schedule a consultation in order to begin the booking process and receive our concierge-level services.
Your time is valuable and our goal is to make every interaction seamless, efficient, and personally tailored to your travel needs.
Life-Threatening Situations: such as serious injuries or accidents, sudden or severe illness or medical emergencies, Imminent threat to personal safety.
Travel Disruptions: such as canceled or significantly delayed flights, Natural disasters or other climate events that impact travel, Loss of passport or important travel documents, Issues with accommodations or essential bookings.
Yes. Your dedicated Key Getaway advisor proactively tracks discounts, promotions, and better rates using our exclusive price-tracking technology.
When a qualifying price drop or offer becomes available for your reservation, we’ll handle the eligibility review and reach out to you with next steps.
You’ll receive an email update from your assigned advisor if any savings or added perks apply to your current booking—no need to lift a finger.
At Key Getaway, we love showing our appreciation! As a thank you for trusting us with your vacation, we send a few thoughtful goodies your way such as durable luggage tags, towel clips, and a personalized postcard for vacation packages booked with us.
Select packages may also include additional luxury amenities, such as Onboard Credit (OBC) or special gifts, curated in partnership with our travel suppliers to elevate your experience even further.
At Key Getaway, our focus goes far beyond simply comparing prices as we curate value.
Our team personally shops on your behalf to secure the best available offers, exclusive perks, and added benefits tailored to your vacation needs.
We don’t view ourselves as a search engine for price comparisons, but as trusted travel professionals dedicated to crafting a seamless, stress-free, and perfectly personalized getaway.
Our priority is creating the right vacation experience for you and your travel party not just the lowest rate.
Often, yes — but the true value extends far beyond price.
Key Getaway provides clients with access to exclusive rates, preferred partner offers, and hidden promotions not available to the general public.
Our clients frequently enjoy added amenities such as Onboard Credit, priority booking windows for excursions, dining, and Lightning Lanes, along with other insider advantages curated through our premier travel partnerships.
When you book with Key Getaway, you’re not just booking a vacation, you’re gaining access to a world of tailored luxury, thoughtful details, and seamless experiences designed exclusively for you.
At Key Getaway, we pride ourselves on providing attentive, concierge-level service.
You can expect a response within 24–48 hours of reaching out.
If you haven’t heard from us within that timeframe, please check your spam or junk folder, as our messages occasionally get filtered.
Still don’t see a reply? Contact Key Getaway directly as your travel experience is our priority, and we want to ensure your inquiry receives the personal attention it deserves.
Yes — if your vacation package or cruise reservation was booked within the last 30 days and has not yet been paid in full, you can transfer it to Key Getaway and enjoy the full benefits of our concierge-level planning and support.
Please note that we’re unable to assist with reservations that were booked independently and cannot be transferred to our agency. As a professional travel concierge service, our compensation is provided through supplier commissions linked to the reservation which allows us to offer our personalized expertise and ongoing support.
When you book with Key Getaway, you’re gaining more than a reservation, you’re gaining a personal travel concierge dedicated to every detail of your journey. Our advisors use their extensive experience and industry connections to plan, manage, and enhance your vacation from start to finish.
We act as your advocate with top travel partners such as Disney, Universal, major cruise lines, and luxury hotels. Whether adjustments are needed, payments must be made, or deadlines are approaching, Key Getaway handles it all — from managing supplier communications to sending you timely reminders and updates.
Behind the scenes, we curate every element of your trip from crafting custom itineraries, destination guides, and personalized packing lists, complete with insider tips to elevate your experience. All you need to do is relax and focus on what truly matters: enjoying your getaway.
At Key Getaway, we don’t compete with search engines we outperform them. Our expertise lies in curating value, not chasing the lowest price. While we always shop on your behalf to secure exceptional offers and exclusive perks, our role as luxury travel advisors is to deliver far more than a rate we deliver an experience!
Every Key Getaway itinerary is carefully tailored to your preferences, ensuring your vacation unfolds seamlessly from start to finish. Our promise is simple: we don’t just plan trips we perfect them.
Our White Glove Signature Service is designed for travelers who want a truly personalized, stress-free, and elevated vacation experience. This premium upgrade takes concierge planning to the next level — providing detailed coordination, airfare management, and personal support from start to finish.
With our White Glove Signature Service, you’ll enjoy:
Yes. Key Getaway is accredited by IATAN and CLIA. We are licensed through the state of Florida, bonded, and fully insured, giving you complete confidence and protection when planning your vacation with us.
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